Privacy Policy

01Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal information

• Name, email address, and phone number.
• Company name, job title, or business details, where relevant.
• Information you provide through enquiry forms, membership applications, or customer support requests.

Booking and membership information

• Workspace preferences, booking dates, membership details, and service requests.
• Information required to manage your bookings and provide access to our facilities.

Payment information

• Payment status, transaction references, and billing details required to process bookings or memberships.
• Payment card or banking information may be processed by authorised payment service providers. We do not store complete payment card details unless specifically required and securely supported by our payment arrangements.

Technical information

• IP address, browser type, device information, pages visited, and general website usage data.
• Cookies and similar technologies, where used on our website.

We collect only the information reasonably necessary for the relevant purpose.

02How We Use Your Information

We may use your information to:

• Respond to enquiries and requests for information.
• Process workspace bookings, memberships, and payments.
• Communicate booking confirmations, updates, and service-related notices.
• Provide customer support and improve our services.
• Understand website usage and improve the browsing experience.
• Send updates, offers, or promotional communications where permitted and, where required, with your consent.
• Maintain security, prevent fraud, and address misuse of our services.
• Meet applicable legal, accounting, tax, and regulatory obligations.

We do not use your information for purposes that are incompatible with the purposes described here unless we have a lawful basis to do so.

03Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website performance, and improve the user experience.

Where applicable, analytics or advertising technologies may collect information about how visitors interact with our website.

You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect some website features.

04When We Share Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Payment processors and billing service providers.
• Website hosting, analytics, and technology providers.
• Booking, communication, and customer support platforms.
• Professional advisers, auditors, or legal representatives.
• Government authorities or other parties where disclosure is required by law or necessary to protect legal rights and safety.

Such parties should receive only the information reasonably necessary for their role and be subject to appropriate confidentiality or data-protection obligations where applicable.

05Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we work to protect your information using appropriate safeguards.

06How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

When information is no longer required, we will delete it, anonymise it, or securely dispose of it, subject to applicable legal retention obligations.

07Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern about how your personal information is handled.

To exercise a relevant right, please contact us using the details provided below. We may need to verify your identity before processing your request.

08Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, maps, or other platforms. These services may have their own privacy policies and practices.

Co Flock is not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their policies before sharing personal information with them.

09Children’s Privacy

Our website and coworking services are intended primarily for adults and businesses. We do not knowingly collect children’s personal information where doing so is not permitted by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.

When we make changes, we will update the “Last updated” date on this page. Where required, we will provide additional notice or obtain consent for material changes.

11Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

We will review and respond to your request in accordance with applicable law.